Frequently Asked Questions

Orders are usually delivered within 3–7 business days, depending on your location.

Once your order is shipped, you will receive a tracking ID via SMS or email to track your shipment.

Yes, you can cancel your order within 12 hours of placing it. After that, cancellation may not be possible.

Yes, it is mandatory to record an unboxing video while opening the package.

This video is required in case of:

• Damaged product
• Missing item
• Wrong product received

The video must clearly show:

• The sealed package before opening
• Shipping label
• Complete unboxing process
• Product condition inside

Yes, returns are accepted only if:

• You received a damaged product
• You received the wrong item
• Items are missing

Returns are not accepted for:

• Used products
• Minor color or size variations
• Change of mind

You must contact us within 24–48 hours of delivery with proper proof (including unboxing video).

Once your return is approved, refunds are processed within 5–7 business days.

For COD orders, refunds are issued via Bank Transfer or UPI.

You can contact us via:

• Email: support@nityasneh.com
• Phone: +91-8535050103