Refund Policy

Our Commitment to You

At Nitya Sneh Jewels, every piece is crafted with love and meticulous attention to detail. We want you to be completely satisfied with your purchase. If for any reason you are not happy, we are here to help.

Eligible Items for Return

We accept returns on items that meet the following criteria:

• Item received within the last 10 days
• Item is unused, unworn, and in original condition
• Original packaging, tags, and certificate of authenticity (if provided) are intact
• Item is not a custom-made or personalised order
• Item was not purchased during a special sale or clearance event
• Video proof of unboxing is mandatory — the product must be recorded on video at the time of opening the package. Returns without unboxing video will not be accepted

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-designed or personalised jewellery (engraved, resized, etc.)
• Items purchased on final sale, clearance sale, or special discount events — these are non-returnable and non-exchangeable under any circumstances
• Items that show signs of wear, damage, or alteration
• Gift cards or store credit vouchers
• Items without original packaging or missing certificates

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a free replacement or full refund at no additional cost to you.

How to Initiate a Return

Follow these simple steps to request a return or refund:

• Step 1: Email us at support@nityasneh.com with your Order ID and reason for return
• Step 2: Our team will review your request within 1–2 business days and send you a return confirmation
• Step 3: Pack the item securely in its original packaging and ship to the address provided
• Step 4: Once received and inspected, refund will be processed within 5–7 business days

Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Refund Timeline

Once your return is received and approved:

• Refunds to original payment method: 5–7 business days
• Store credit: issued within 1–2 business days
• Bank processing may add additional 2–3 days depending on your bank

You will receive an email confirmation once your refund has been processed.

Contact Us

For any questions about our refund policy or to initiate a return, please reach out:

• Email: support@nityasneh.com
• Phone: +91 85350 50103
• Website: nityasneh.com/contact

We respond to all return requests within 1–2 business days.